Question 1

How does online optimization work?

Accepted Answer

Via remote access (e.g. AnyDesk or TeamViewer). You start the connection, we take care of the rest. You don't need to stay at the PC.

Question 2

How long does the optimization take?

Accepted Answer

Stage 1: approx. 1-3 hours. Stage 2: approx. 2-4 hours. Stage 3: approx. 1-3 business days.

Question 3

Do I need to be present?

Accepted Answer

For Stage 1+2 (online), you only need to start the remote access. After that, you can sit back. For Stage 3, you bring the PC to us.

Question 4

What PC information do you need?

Accepted Answer

Screenshots from Speccy, HWiNFO, or CPU-Z. For Stage 3, also photos of the PC (inside + outside).

Question 5

What's the difference between the stages?

Accepted Answer

The stages differ in scope, not in the care that goes into them. Stage 1 covers the software basics — Windows setup, BIOS, drivers, base tuning, done online by remote access in one to three hours. Stage 2 goes deeper into CPU and RAM optimization, also online, in two to four hours. Stage 3 adds on-site work: cleaning, thermal paste, GPU tuning and cable management, one to three working days. The tuning page covers all three stages in detail.

Question 6

Can I upgrade from Stage 1 to Stage 2?

Accepted Answer

Yes, contact us and we'll credit the difference.

Question 7

Are there travel costs?

Accepted Answer

If you bring the PC to us: no extra costs. If we come to you: travel costs based on distance (km). We'll discuss details after purchase.

Question 8

Where can I drop off my PC for Stage 3?

Accepted Answer

You'll receive the address and appointment details via email after purchase. We're located in the Rhine-Main area.

Question 9

What is PTM (thermal paste)?

Accepted Answer

Premium thermal paste like Thermal Grizzly Phasepad. Lasts longer and conducts heat better than standard paste.

Question 10

Do non-gamers benefit too?

Accepted Answer

Yes! Our optimization improves overall system performance — video editing, streaming, productivity.

Question 11

What if I'm not satisfied?

Accepted Answer

We'll rework until you're satisfied. Details can be found in our terms and conditions.

Question 12

Is my PC still safe/stable afterwards?

Accepted Answer

Yes. We only use proven methods and test everything thoroughly. For Stage 3, the PC undergoes a stress test before return.

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