CONTACT

A DIRECT LINE.

Our digital assistant answers around the clock and clearly identifies itself as AI. If you need a human, it records your callback request or transfers according to the configured availability rule.

Reach us fastest by email or with an appointment request — we're happy to call you back on request.

How to reach us

24/7

Concierge

General information, appointment and callback requests, plus enquiries about existing orders — all on the phone.

Reach us fastest by email or with an appointment request — we're happy to call you back on request.

Clearly identified as AI; a human callback can be requested at any time.

Email

In writing, when it can wait. Response usually within 1-2 business days.

Send an email

Appointment request

Request a video, callback or in-person appointment — NoMadPC confirms the appointment separately.

Send your preferred time

What the concierge can do

Uses curated, time-stable NoMadPC knowledge with clear limits for individual information.

  • Advice across all product lines — Tower, Mini, Bespoke and Tuning
  • Record an appointment request for video, callback or in person — confirmation follows separately
  • Record an order-status enquiry for human review
  • Callback notes when you want to speak to a human

Honesty is part of premium service.

Your call is answered by a digital AI assistant — the greeting says so directly. It uses curated general information, does not invent prices, lead times or order statuses, and records appointment, status and callback requests for human handling. Without a confirmed calendar or API response, it does not claim a booking or an individual status. See our Privacy Policy for processing details.

Privacy Policy

Common questions about the concierge

Is my call recorded?
Depending on the configuration and the provider's processing, the call may be transcribed or recorded. The information in our Privacy Policy applies.
Can I speak to a human?
Yes. Tell the assistant "I want to speak to a human". It records your callback request or transfers according to the configured availability rule without promising a fixed callback time.
Which languages?
German and English. The concierge switches automatically when you start in English.

Provider & legal notice

NoMadPC — premium custom PCs from the Rhein-Main region, Germany. Full address, commercial register number and authorised representatives are in the imprint.

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