CONTACT
A DIRECT LINE.
Our concierge picks up around the clock. Transparent as AI — precise as a product specialist. If you need a human, we get one on the line.
+49 6103 4045781
How to reach us
Concierge
Advice on every build, the status of your order, a video consultation slot — all on the phone.
+49 6103 4045781AI-powered, GDPR-compliant, escalation to a human on request.
What the concierge can do
Fully trained on our product range and services.
- Advice across all product lines — Tower, Mini, Bespoke and Tuning
- Book consultation slots — video or in person
- Order status and lead-time updates
- Callback notes when you want to speak to a human
Honesty is part of premium service.
Your call is taken by an AI concierge — we say so directly in the greeting. The concierge has access to our full product catalogue, knows lead times, prices and the details of our tuning stages. It can reserve consultation slots and pass on callback notes. If you need a human, just say so — the concierge arranges a callback right away. Calls are processed for quality assurance and to handle your request.
Common questions about the concierge
- Is my call recorded?
- Only the summary and structured intent data are stored — no audio recording (provided IONOS is configured accordingly).
- Can I speak to a human?
- Yes. Tell the concierge "I want to speak to a human" and it logs your callback request — we usually get back within 1-2 business days.
- Which languages?
- German and English. The concierge switches automatically when you start in English.
Provider & legal notice
NoMadPC — premium custom PCs from the Rhein-Main region, Germany. Full address, commercial register number and authorised representatives are in the imprint.
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